Frequently Asked Questions

FAQ

What documents can I submit in the Public Authority dropbox?

The drop box is for requested provider enrollment documents only. Timesheets, intake paperwork, or other forms for Social Workers are not processed at Public Authority.

Where can I send paperwork for my social worker?

You may submit documents for your social worker by mail to P.O. Box 269131 Sacramento, CA 95826. You may also use the document drop off at 9750 Business Park Drive Suite 104 Sacramento, CA 95827. (past the bank entrance, inside the main building, first door on the right) This is only for IHSS documents/correspondence. Any timesheets placed in here will be returned.

How do I become a provider?

Applicants will need to attend orientation, complete required forms, and pass a DOJ LiveScan. You must register online to being the enrollment process. Please visit the provider enrollment registration page.

I’m already a provider, why do I have to do orientation again?

If you have not received pay as an IHSS provider in over 365 days, your provider status becomes ineligible. You can call IHSS Payroll 916-874-9805 to find out if you need to attend orientation again.

What is my provider number and how will I get it?

Provider numbers are assigned to eligible providers after they complete the enrollment process. Payroll will issue providers their nine-digit provider number by mail.

I am a provider, how can I obtain employment verification, pay stubs, or W-2s?

You can email a request to Payroll at IHSS-PAYROLL@SACCOUNTY.GOV , Fax to 916-876-8706, or mail to P.O. Box 269131 Sacramento, CA 95826. Please include your name and provider number on the written request.

I am a recipient, how can I request more hours?

Recipients or their authorized representative can contact the social worker to request their condition be re-evaluated. If you do not know your social worker's phone number, you can call IHSS at 916-874-9741 for further assistance.

I am a recipient, how do I get in touch with my social worker?

You can contact 916-874-9471 and ask to speak with your assigned Social Worker.

I’m a recipient, how can I get a list of registry providers?

Please contact Public Authority at 916-874-2888 and follow the prompts for Registry providers. Recipients may also request a list of registry provider by emailing IHSS-PA-RECIPIENT-REGISTRY@SACCOUNTY.NET Please include your name, case number, and days and times a provider is needed.

For FAQs regarding the Electronic Timesheet Portal please visit https://www.cdss.ca.gov/Portals/9/IHSS/E-Timesheets/Registration-Frequently_Asked_Questions.pdf

For FAQs regarding Travel Claims please visit
https://www.cdss.ca.gov/Portals/9/IHSS/Travel%20Claims/Travel%20Claim%20FAQ's.pdf
For FAQs regarding Sick Leave Claims please visit
https://www.cdss.ca.gov/Portals/9/IHSS/Sick-Leave-Claims/Sick-Leave-Claim-FAQS.pdf

Additional Information

Contact Us

Please feel free to send us an email or leave us a voice message and we will respond at our earliest convenience.

IHSS Public Authority

3700 Branch Center Road, Suite A

Sacramento, CA 95827

(916) 874-2888

HHS-PA@Saccounty.gov

Public Counter Hours

8:30 AM - 4:00 PM

Office Hours:

8:00 AM - 5:00 PM

Advisory Committee

Advisory Committee

Sacramento County IHSS Public Authority