Skip Navigation LinksFAQ

Edit
  
  
  
Answer
 
GeneralWhat documents can I submit in the Public Authority dropbox?
The drop box is for requested provider enrollment documents only. Timesheets, intake paperwork, or other forms for Social Workers are not processed at Public Authority. ​
 
GeneralWhere can I send paperwork for my social worker?
You may submit documents for your social worker by mail to P.O. Box 269131 Sacramento, CA 95826. You may also use the document drop off at 9750 Business Park Drive Suite 104 Sacramento, CA 95827. (past the bank entrance, inside the main building, first door on the right) This is only for IHSS documents/correspondence. Any timesheets placed in here will be returned.  ​
 
GeneralHow do I become a provider?
Applicants will need to attend orientation, complete required forms, and pass a DOJ LiveScan. You must register online to being the enrollment process. Please visit the provider enrollment registration page​.
 
GeneralI’m already a provider, why do I have to do orientation again?
If you have not received pay as an IHSS provider in over 365 days, your provider status becomes ineligible. You can call IHSS Payroll 916-874-9805 to find out if you need to attend orientation again. ​
 
GeneralWhat is my provider number and how will I get it?
Provider numbers are assigned to eligible providers. Payroll will issue providers their nine-digit provider number by mail. ​
 
GeneralI am a provider, how can I obtain employment verification, pay stubs, or W-2s?
You can email a request to Payroll at IHSS-PAYROLL@SACCOUNTY.NET , Fax to 916-876-8076, or mail to P.O. Box 269131 Sacramento, CA 95826. Please include your name and provider number on the written request.
 
GeneralI am a recipient, how can I request more hours?
Recipients or their authorized representative can contact the social worker to request their condition be re-evaluated. If you do not know your social worker's phone number, you can call IHSS at 916-874-9741 for further assistance. ​
 
GeneralI am a recipient, how do I get in touch with my social worker?
You can contact 916-874-9471 to speak with your assigned social worker or the Worker of the Day. ​
 
GeneralI’m a recipient, how can I get a list of registry providers?
Please contact Public Authority at 916-874-2888 and follow the prompts for Registry providers. Recipients may also request a list of registry provider by emailing IHSS-PA-RECIPIENT-REGISTRY@SACCOUNTY.NET Please include your name, case number, and days and times a provider is needed.​
 
GeneralI already did my LiveScan, do I need to do it again?

If you have previously completed the LiveScan process for Sacramento IHSS Public Authority, please email us prior to paying for another Livescan. We will search for your background check report. If your report has been archived, you will need to complete a new LiveScan.


 
GeneralI fingerprinted for other jobs, can I submit proof of that?
LiveScan results are specific to the requesting agency. Applicants will need to complete the LiveScan process for Sacramento IHSS Public Authority when applying to become a provider.​
 
GeneralI need help accessing my electronic timesheets.
For eTimesheet assistance please contact IHSS Service Desk at 866-376-7066 . You can also find timesheet video tutorials by visiting https://www.cdss.ca.gov/inforesources/esphelp
 
GeneralHow do I change my address and/or phone number?
You can submit an address change form SAS 345 to the Public Authority office or you can call Payroll at 916-874-9805 to report changes. ​
 
GeneralHow long will it take Public Authority to receive my DOJ/Live Scan results?
It can take 2-6 weeks from the day you complete the Live Scan process. This time frame is not guaranteed as some applicant may experience delays. 
You can view the status of your results by visiting the Applicant Background Check Status​ on the DOJ website. You will need your date of birth and ATI number from Request for Live Scan form.